Customer Relationship Executive

Job Title: Customer Relationship Executive

Location: Sitapura, Jaipur

Compensation: Up to 25,000 CTC per month

Working Days: 6 Days a Week

About The Company

This organization is a customer-centric service platform focused on delivering reliable solutions and exceptional support

experiences. The organization emphasizes efficiency, responsiveness, and relationship-driven service models.

This company works closely with trained Customer Relationship Executives to ensure customers receive timely

assistance, clear communication, and professional support across every interaction. The Jaipur Sitapura center

plays a key role in managing customer engagement and service delivery.

Role Overview

We are hiring motivated and customer-focused Customer Relationship Executives to support this company

operations at Sitapura, Jaipur.

This role involves handling inbound and outbound customer calls, resolving queries, coordinating with internal

teams, and ensuring high levels of customer satisfaction. You will act as the primary point of contact for

customers, helping them navigate services while maintaining accurate records and follow-ups.

This position is well-suited for freshers starting their professional journey as well as experienced candidates

looking to grow in customer service operations.

Key Responsibilities

Customer Communication

Handle inbound and outbound calls professionally and confidently

Understand customer requirements through active listening

Provide accurate information regarding products and services

Maintain a polite, empathetic, and solution-oriented approach

Query Resolution & Support

Resolve customer concerns, complaints, and service requests efficiently

Escalate complex issues to relevant departments when required

Ensure timely closure of tickets and service requests

Follow up with customers to confirm resolution and satisfaction

Documentation & CRM Management

Maintain accurate customer records in internal systems

Update call details, feedback, and action points regularly

Track pending cases and ensure proper follow-up

Internal Coordination

Work closely with operations, support, and backend teams

Communicate customer issues clearly to internal stakeholders

Support process improvements through feedback and reporting

Service Quality & Experience

Deliver consistent customer service aligned with company standards

Build trust-based relationships with customers

Ensure positive customer journeys and long-term engagement

Required Skills & Qualifications

Educational Background

Minimum 10+2 qualification (Graduates preferred)

Communication Skills

Good spoken Hindi and English

Ability to explain information clearly and confidently

Professional Competencies

Strong customer handling and problem-solving ability

Patience, empathy, and service-oriented mindset

Ability to multitask and work in a fast-paced environment

Technical Requirements

Basic computer knowledge (email, simple data entry, MS Office basics)

Willingness to learn CRM tools and internal platforms

Experience

Freshers and experienced candidates both can apply

Prior BPO or customer service experience is an added advantage but not mandatory

Compensation & Benefits

Fixed salary up to 25,000 CTC per month

On-roll employment with The Hiring Company

Structured onboarding and role-specific training

Career growth opportunities within THC projects

Stable working environment

Exposure to customer service operations and professional development

Career Growth

This role offers a strong foundation in customer relationship management, communication skills, and

operational workflows. High performers may be considered for senior executive, team support, or supervisory

roles based on performance and business requirements.