Customer Relationship Executive

Primary Role: IVR Call Handling & Customer Communication

Key Responsibilities:

IVR & Incoming Call Management:

Attend all incoming calls with a polite and cheerful attitude.

Be a good listener and ensure a positive interaction experience.

Handle customer enquiries and guide them accordingly.

Analyse the customer's query and forward the lead to the respective Sales Executive based on the project.

Transfer calls to the appropriate departments (Sales, Purchase, HR, etc.) as required.

Avoid giving any false information or commitments.

Ensure no calls are missed.

Maintain a basic tracker/log of calls handled and leads forwarded.

Documentation and reporting:

Ensure to submit daily report to sales manager.

Secondary Role (As Needed):

Event Coordination Support:

Assist the marketing team in organizing property launches and other events when required.

Support event logistics, vendor coordination, and guest management, if assigned.

Team Communication (If needed):

Coordinate with cross-functional teams like Sales to support customer communication.

Ensure proper updates are passed on from internal teams to clients when necessary.

Client Handling (If required):

Communicate with clients for general queries or updates if requested by the team at assign site.

Provide a warm and professional customer experience.

Job Specifications:

Strong verbal communication and listening skills.

Positive attitude and polite customer approach.

Basic understanding of customer service principles.

Ability to multitask and coordinate across departments.

Proficiency in using phone systems and basic reporting tools.