POSITION
Customer Relationship Executive
CITY
BRAND
iPlanet Care
About Us
Consolidated is a diversified Consumer Electronics, IT Infra and Value Added Services company having the Business Verticals of Retail, Service, B2B and Wellness of Top leading Brands with its significant presence across South India. The company is a valued Apple Partner with a significant presence across South India, under the iPlanet Apple Premium Reseller store format and the Planet Care, Premium Service Provider. Consolidated is an Authorised Partner for Apple products for Enterprise and Education. Also, partnered with top leading brands – Sony, LG, Mia by Tanishq, Linen Club and under the Wellness Business Vertical partnered with Cultfit.
How we imagine you : We imagine you as a friendly and approachable individual with a deep passion for Apple products and a natural talent for customer service. Your excellent communication skills allow you to explain complex technical information in a way that is easy for customers to understand.
What we expect from you: We are seeking a personable and knowledgeable Customer Relationship Executive to join our team at our Apple Service Center. The ideal candidate will be responsible for resolving customer queries and providing exceptional support regarding Apple products and services to walk-in customers. This role requires excellent communication skills, a deep understanding of Apple products, and a passion for delivering outstanding customer service.
Job Responsibilities :
- Front-end executive to handles the daily walk-in customer supporting them with resolution for the issue.
- CREs should have very good communication and Presentability.
- Empathy, Escalation handling skills, business conversion, technical
- Knowledge on Apple products.
- Requires the ability to handle Customer Relationship Management.
Requirements
- Proven experience in a customer service role, preferably within a retail or service center environment.
- Strong knowledge of Apple products and services.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills with a customer-oriented attitude.
- Ability to troubleshoot and resolve basic technical issues.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work in shifts, including weekends and holidays, as required.
What We Offer
- Competitive Salary
- Inclusive culture
- Cross-Functional Collaboration
- Career growth opportunities
- Merit-Based Advancement
- Performance-Based Incentives
- Recognition Programs
If you are passionate about Apple products and excel in customer service, we'd love to hear from you.
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