Customer Relations Executive

Advance Biofuel (Biotexus Energy Pvt. Ltd.) is a leading biofuel plant manufacturer headquartered in Ahmedabad, Gujarat, India. Specializing in designing and delivering turnkey EPC biofuel plants, the company provides innovative solutions for biodiesel, ethanol, compressed biogas (CBG), and fuel hydrogen production. Recognized among India's top 10 biofuel plant manufacturers, Advance Biofuel maintains ISO-certified manufacturing excellence and upholds stringent quality standards. With cutting-edge technology and a proven track record, the company is committed to sustainable and cost-effective energy solutions that contribute to a greener future.

This is a full-time, on-site role for a Customer Relations Executive based in Ahmedabad. The role involves interacting with clients to address inquiries, resolve issues, and provide excellent customer service. Responsibilities include building and maintaining customer relationships, managing client communications, and assisting in resolving complaints. Additionally, the role involves analyzing customer feedback to improve service quality and collaborating with internal teams to ensure business goals are met.

• Proficient communication skills, including verbal and written, with the ability to engage effectively with clients
• Strong problem-solving, conflict resolution, and interpersonal skills
• Customer service and relationship management experience
• Ability to work independently and as part of a team in a cross-departmental environment
• Proficiency in basic computer applications such as CRM tools, email platforms, and Microsoft Office Suite
• Knowledge of the biofuel or renewable energy industry is an advantage
• Bachelor's degree in Business Administration, Marketing, or a related field preferred