Customer Relation Executive

Description

We are seeking a highly motivated Customer Relation Executive to join our team. This entry-level position is perfect for freshers looking to start their career in customer service. The ideal candidate will be responsible for interacting with customers, addressing their inquiries, and ensuring a high level of customer satisfaction Mostly through emails and sometimes over calls.

Responsibilities

• Handle customer inquiries and provide prompt responses to their needs
• Maintain customer accounts and ensure accurate records of interactions
• Resolve customer complaints and issues efficiently and effectively
• Collaborate with other departments to enhance customer experience
• Gather customer feedback and provide insights for service improvement
• Assist in developing and implementing customer service policies

Skills and Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Proficiency in Excel and English communication written and oral.
• Ability to handle stressful situations and resolve conflicts
• Basic understanding of customer service principles and practices