Job description

Plays a key customer Quality role in the local and world-wide arena as the primary product quality and pre/post-sales supportcontact /expert representing Intel in the eyes of Intel's customers and accurately representing the customer's requirements/needs inside Intel.Will be working in close collaboration with SMG and/or internal partners to set the strategic support direction for the accountResponsibilities may include

• Xeon systems technology enabling
• Platform software support for BIOS ,provisioning ,manageability and tools
• Platform software issue debug ,escalation resolution and support
• Publishing collaterals and presenting customer trainings on DCAI platforms.
• FACR and returns management support
• Resolving customer production challenges
• Securing early worldwide customer issue support across firmware ,software debug and failure analysis functions
• Provides post-sales technical expertise during the installation, implementation and maintenance of DCAI reference platforms
• May be involved in implementing detailed customer installation requirements.
• Ensures that client's needs have been met and that the product/solution is fully functioning according to specification.
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Qualifications include

• Experience in developing and validation of BIOS or firmware
• Experience in developing and validation of BMC/OpenBMC and manageability firmware
• Experience in developing and validation of S/W platform debug and monitoring tools
• Experience in Software issue validation and debug
• Experience in developing documents and presentations for customers