Job Title
Customer Order Manager - DI & IGT
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers needs. It's what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to h
In this role you have the opportunity to make life better Looking at the challenges the world is facing today Philips purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.
About The Role
We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Order & Sales Operations Specialist. This role plays a critical part in managing the end-to-end order lifecycle, supporting sales operations, and ensuring seamless customer experience through efficient order processing, coordination, and issue resolution.
Key Responsibilities
Order Management & Execution
- Manage end-to-end sales order lifecycle from order intake to delivery and sales recognition
- Create, validate, and process sales orders (manual and automated) across systems
- Review orders for accuracy including pricing, product specifications, and commercial correctness
- Confirm orders with customers and ensure timely fulfillment
Customer & Sales Support
- Act as a key interface between sales teams, customers, and cross-functional stakeholders
- Handle customer inquiries, order discrepancies, billing issues, and escalations in a timely manner
- Support quotation requests by coordinating with sales teams and initiating pricing approvals
Operational Excellence & Process Management
- Monitor order flow, especially non-touchless or exception cases, and resolve root causes
- Drive first-time-right order processing and improve order fulfillment efficiency
- Maintain accurate records and ensure compliance with internal processes and policies
Logistics & Fulfillment Coordination
- Coordinate with logistics, 3PL partners, and internal teams for order fulfillment and shipment
- Manage special orders, returns, combined shipments, order diversions and exception scenarios (e.g., missing or damaged goods)
- Support import/export documentation and compliance requirements
Billing & Financial Coordination
- Facilitate customer billing processes in coordination with finance teams
- Ensure timely and accurate creation of customer-facing financial documents
- Support adherence to local fiscal and legal requirements
Reporting & Analytics
- Track and report key metrics such as order status, deliveries, inventory levels, and KPI Reporting
- Generate reports and identify trends or areas for improvement post root cause analysis
- Contribute to continuous improvement initiatives in sales and order management processes
Qualifications & Experience
- Degree in Business Administration or related field
- 5+ years of experience in order management, sales operations, or customer service roles
- Strong understanding of order-to-cash (O2C) processes and logistics fundamentals
- Experience with ERP systems such as SAP is mandatory; knowledge of SFDC is an advantage
- Proficiency in Microsoft Office tools (Excel, Word, Outlook)
Skills & Competencies
- Strong communication and stakeholder management skills
- Customer-first mindset with high service orientation
- Problem-solving ability with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with focus on process improvement
- Ability to work independently as well as collaboratively
How We Work Together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
This role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
