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Customer Operations Manager

Michael Page
Bengaluru, India
Fresher
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  • Posted 21 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Act as the operational link between Bangalore and UK operations
  • Support controlled expansion of B2C Customer Operations in Bangalore

Job Description

  • Own day-to-day delivery of Forbearance, Customer Support, and back-office operations in Bangalore, ensuring work is accurate, empathetic, and within SLA
  • Act as the senior escalation point for complex or high-risk operational issues within Bangalore
  • Lead, coach, and develop Team Leaders, ensuring strong frontline leadership and sustainable spans of control.
  • Build a high-performing, engaged, and accountable team culture aligned to Creditspring values.
  • Own operational performance across productivity, SLA, QA, and vulnerability outcomes.

The Successful Applicant

A successful Customer Operations Manager should have:

  • A strong educational background in B2C Customer service
  • Larger team management experience
  • Experience in FCA/UK consumer duty/collections/forbearance. If not, at least extensively working with UK teams
  • Excellent communication and problem-solving skills.

What's on Offer

  • Opportunities to work in a professional and structured private insurance company
  • Potential for career growth and skill enhancement.
  • Supportive and inclusive company culture.



This is an excellent opportunity to advance your career in customer service within the financial services sector. If you are passionate about delivering exceptional client experiences, we encourage you to apply.

More Info

Job Type:
Permanent Job
Function:
Financial Services
Employment Type:
Full time

About Company

Michael Page

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 145320097

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Last Updated: 01-04-2026 05:37:20 AM
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