Customer Operations Executive

Customer Operations Executive - Job Description

About us:

Liv Ezy was founded in 2021, a platform helping people achieve their fitness goals. Our

vision is to change peoples lives through fitness in a sustainable and easy way by

providing customized nutrition and workout plans and monitoring their progress through

daily feedback and progress reviews. Today we have more than 2,000 active users

around the globe and have scaled our operations to a much larger team dealing with

growing volumes and always keeping quality at its best.

We are looking for individuals who are interested in a high-impact role and are able to

jump in right away to help us scale Liv Ezy to the next level of growth.

CTC: 3.6 - 5 LPA plus incentives

Roles & Responsibilities

Daily Operations

Manage and execute day-to-day operational tasks to ensure smooth

delivery of LivEzy's services.

Follow SOPs closely and maintain operational discipline across tools and

processes.

Enquiry Management

Handle incoming enquiries from prospective and existing clients across

WhatsApp, website, and other channels.

Client Support & Resolution

Resolve issues efficiently while maintaining a premium, empathetic client

experience.

Quality & Process Support

Work closely with the Quality team to track service quality. Assist in audits,

compliance checks, and maintaining service benchmarks.

Community & Engagement

Assist in planning, hosting, and managing community challenges, events,

and engagement activities.

Reporting & Coordination

Coordinate with coaches, operations, and leadership to ensure seamless

execution.

Skills & Qualifications

Strong written and verbal communication skills, especially for digital-first

conversations.

High sense of ownership, reliability, and attention to detail.

Calm, solution-oriented mindset when handling client interactions.

Good time management and ability to juggle multiple tasks effectively.

Comfortable working with basic tools, dashboards, and tracking systems.

Prior experience in customer success, operations, or any customer-facing role is

preferred.

Interest in fitness, health, or wellness is a strong plus.

Perks and Benefit

5 lakhs Insurance coverage.

Rewards and recognition.