Customer Operations Executive

About the Company

Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to

innovate across financial services, technology, healthcare, blockchain, and real estate. Over

the last 13+ years, Finvasia has served 5+ million clients across 190+ countries, transacting

trillions of USD in value through its ecosystem of 10+ global brands.

OneVault, a Finvasia brand, is a modern financial institution operating under an Electronic

Money Institution (EMI) license. It enables customers to send, receive, and hold multiple

currencies through a single secure app—offering IBAN accounts, SEPA/SWIFT transfers, card

issuance, and currency exchange. OneVault is designed for cross-border trade, international

clients, startups, and SMEs, combining regulatory compliance with flexibility and innovation.

Role Overview

We are seeking a Customer Operation Executive with a strong customer-first mindset and

fintech experience. This role involves direct interaction with high-value and international

clients, ensuring seamless support across all service touchpoints while maintaining regulatory

and service excellence.

Key Responsibilities

● Resolve issues related to account access, transactions, IBANs, EMI services, and

payments

● Assist customers with account opening and document verification related querries.

● Respond to customer inquiries in a timely, professional, and empathetic manner

● Maintain accurate documentation of customer interactions, resolutions, and follow-ups in

CRM systems

● Collaborate closely with Compliance, Support and Technical teams to address

customer concerns

● Ensure adherence to regulatory, AML, and data protection standards in all

communications

● Identify recurring issues and provide feedback to improve support processes and tools

● Deliver a consistently high-quality experience for international and HNI clientsRequirements & Skills

Bachelor's degree or equivalent professional experience

● 3+ years of experience in Customer Support Operations, preferably in Fintech /

Financial Services

● Knowledge of documentation process – and requirements of both retail and

corporate clients.

● Strong verbal and written communication skills (mandatory due to direct HNI and

global client interaction)

● Ability to explain complex fintech concepts clearly and confidently

● Familiarity with EMI operations, digital payments, IBAN, SEPA, and SWIFT

transfers

● Strong problem-solving skills with high attention to detail

● Proficiency in CRM systems and customer support tools

● Ability to work in a fast-paced, regulated, and shift-based environment

● High level of professionalism, discretion, and customer empathy

What We Offer

● Competitive salary with performance-linked incentives

● Exposure to global fintech products and international clients

● Strong career growth and learning opportunities

● Collaborative, inclusive, and professional work culture

● Opportunity to work across multiple brands, technologies, and geographies

Equal Opportunity Statement

Finvasia is an equal-opportunity employer and values diversity and inclusion. We encourage

candidates from all backgrounds to apply.