Customer Onboarding - Voice

Ghrs Training is looking for enthusiastic Freshers to join our Customer Onboarding team. If you're a graduate with excellent communication skills and a passion for helping new customers, this is a fantastic opportunity to start your career!

Key Responsibilities:

• Guide new customers through the onboarding process, ensuring a smooth and positive experience.
• Interact with customers through both voice and blended channels (e.g., chat, email) to provide support and information.
• Clarify product or service features, answer questions, and assist with initial setup.
• Document customer interactions accurately and efficiently.
• Ensure a high level of customer satisfaction during the critical onboarding phase.

About You:

• Any graduate fresher is welcome to apply (excluding BE, BTECH, and BPHARMA degrees).
• Excellent communication skills in English are mandatory, both verbal and written.
• Should be customer-centric, patient, and detail-oriented.
• Should be quick learner, eager to understand new products/services and help customers get started.