In this vital role, you will take ownership of Customer Master data processes, ensuring the accuracy, consistency, and governance of critical data across the organization. You will lead data validation, cleansing, and enrichment efforts, and collaborate with cross-functional teams to resolve complex data issues and drive process improvements. As the Customer Master Team Lead, you will also oversee key performance metrics, ensure compliance with data governance standards, and lead data migration and integration initiatives.
Roles & Responsibilities
- Lead and manage day-to-day MDM operations, including data validation, cleansing, and enrichment processes.
- Oversee data governance practices, ensuring compliance with internal standards and regulatory requirements.
- Collaborate with cross-functional teams, including IT and business units, to resolve complex data issues and improve data workflows.
- Implement and drive continuous improvements in MDM processes to enhance data accuracy, quality, and operational efficiency.
- Lead data migration, integration projects, and system upgrades to ensure seamless data consistency across platforms.
- Monitor and report on key performance indicators related to master data quality and operational success.
Basic Qualifications
- Bachelor's degree in a STEM discipline and 7-8 years of experience in enterprise applications like SAP and Oracle.
- Proven experience in Customer Master data management and data governance, preferably in healthcare or biotech supply chain.
- Proficient in MS Office, visualization tools like Spotfire, Tableau, Power BI.
- Strong analytical skills with the ability to collaborate cross-functionally and resolve data issues.
- Experience in leading and handling successful teams.
Functional Skills
Must-Have Skills
- Expertise in master data management processes and data governance.
- Solid understanding of SAP ECC and proven experience in data implementation/integration projects.
- Master data knowledge in the Customer Master domain; other domains such as Material and Production Master are a plus.
- Ability to lead and collaborate with cross-functional teams to set data strategy for a master domain(s) and drive prioritization across different projects and day-to-day operations.
- Strong understanding of data governance frameworks and regulatory compliance standards and regulations (e.g., GDPR, HIPAA, GxP).
- Excellent problem-solving and analytical skills, with a focus on driving continuous improvement in data accuracy and quality.
Good-to-Have Skills
- SAP S/4, SAP MDG, SAP TM.
Professional Certifications
- Please note: No specific certifications were mentioned as mandatory or preferred in the original text.
Soft Skills
- Excellent analytical and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work effectively with global, virtual teams.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented, with a focus on achieving team goals.
- Strong presentation and public speaking skills.
