Exp : 8yrs to 16yrs
What You'll Be Doing
- Build a deep understanding of end-to-end journeys across all channels, including regulatory, security, and industry standard requirements. Integrate insights from multiple data sources—fraud metrics, authentication MI, device data, behavioural signals and channel performance—to map current state and find opportunities.
- Maintain accurate journey maps and artefacts for critical flows such as biometrics, passkeys, web SDK authentication, and digital identity verification. Evaluate journey effectiveness through both customer and business lenses, including friction, drop‑off, resilience, fraud, and cost‑reduction drivers.
- Drive continuous improvement to ensure journeys remain compliant, resilient, and aligned to evolving security and regulatory expectations. Bring external best‑practice identity standards and emerging authentication methods to shape the future roadmap.
What You'll Offer
Experience demonstrating depth in one or more of the following areas:
- Data led journey analysis in complex, regulated or risk-based environments
- Identity, authentication, fraud or security adjacent customer journey experience
- Translating regulatory, security or control requirements into safe and usable customer experiences
- Working with platform teams to standardise, scale and optimise journeys across multiple products or channels
- Using insight to balance customer experience, risk, resilience and cost outcomes
