Job Summary
As a Customer Support Executive (Agri-Tech) at Khetpe, you'll serve as the point of contact for farmers across Maharashtra to address and resolve issues. Your primary responsibility will be to help farmers effectively use the Khetpe app, log and resolve their queries, and bridge the communication between farmers and our product team. This role is ideal for someone who understands rural communities, has empathy for farmer challenges, and wants to make a real impact through technology-driven agricultural solutions.
Roles & Responsibilities
- Farmer Interaction & Support
- Handle inbound farmer calls and queries with professionalism and empathy
- Provide assistance in Marathi and Hindi regarding app features, usage, and troubleshooting
- Guide farmers through app onboarding and digital literacy support
- Ensure timely resolution of farmer issues and maintain high satisfaction levels
2.Documentation & Reporting
- Record all farmer interactions and categorize them as:
- Bug reports
- Feature requests
- General inquiries
- Agri-advisory questions
- Suggestions/Feedback
- Prepare daily/weekly reports summarizing key insights and recurring issues
- Maintain structured data in CRM/Google Sheets or ticketing systems (training will be provided)
3.Coordination & Collaboration
- Escalate unresolved or technical issues to the product or tech teams
- Share farmer feedback with the internal teams to improve app features and services
- Collaborate with field and operations teams to ensure consistent communication with farmer networks
- Continuous Improvement
- Contribute insights from field interactions to help improve user experience
- Participate in periodic review meetings with product and operations teams
- Support the setup and transition to WhatsApp and in-app chat support systems
Required Qualifications
1. Mandatory Requirements
- Fluency in Marathi and Hindi (spoken and written) essential for farmer communication
- 13 years of customer support experience, ideally in agriculture or rural service sectors
- Understanding of agriculture/farming practices and rural farmer challenges
- Excellent communication, patience, and empathy
- Basic computer and smartphone literacy
- Ability to learn and work with CRM/ticketing software (training provided)
2. Educational Background
- Bachelor's degree (preferred) in Agriculture, Agricultural Engineering, Rural Development, or a related field
3. Preferred Qualifications
- Prior experience in agri-tech companies, farmer cooperatives, or agricultural institutions
- Experience assisting users with low or varying digital literacy levels
- Basic English for internal communication and reporting
Key Competencies & Skills
- Strong interpersonal and verbal communication
- Problem-solving and troubleshooting ability
- High empathy and active listening skills
- Organized and detail-oriented approach to documentation
- Ability to manage high call volumes efficiently
- Understanding of rural Maharashtra's agricultural context
- Collaborative mindset and willingness to learn new technologies
Working Conditions
- 6 days a week, with flexibility required during high-demand periods
- May involve early morning or evening support hours to match farmer availability
- Office-based role
About SWANSAT
SwanSat stands at the intersection of deep technology, precision intelligence, and social impact, uniting three powerful verticals to transform how nations, businesses, and communities make decisions.
At our core is SwanSat, a leader in satellite and geospatial intelligence. We harness cutting-edge SAR, optical, and thermal data, enhanced with advanced AI/ML algorithms, to deliver unmatched insights for agriculture, disaster management, defense, and climate resilience. Our technology doesn't just observe the world it predicts, protects, and empowers.
Through KhetPe, our AgTech powerhouse, we place the world's most accurate crop intelligence directly into farmers hands. From hyperlocal weather forecasts and irrigation advisory to yield prediction and market linkage, KhetPe is building a future where every farmer can increase income, reduce risk, and sustainably grow. It's precision farming, scaled to millions, without the guesswork.
Together, SwanSat is more than a business it's a platform for transformation. We operate at the scale of nations, with the agility of a startup, and the integrity of a mission-driven team. From space to soil to security, our vision is bold: to deliver predictive intelligence that changes outcomes before crises strike, and to enable prosperity where uncertainty once ruled.
