We are currently looking for dynamic and enthusiastic candidates to join our growing team in the International BPO Customer Service role. If you have excellent communication skills and enjoy interacting with customers, this is a great opportunity to build a successful career in the BPO industry .
Key Responsibilities
- Handle customer queries and provide accurate information via calls, chat, or email.
- Resolve customer complaints in a timely and professional manner.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Understand customer needs and provide suitable solutions.
- Maintain records of customer interactions and transactions.
- Follow company policies, procedures, and service standards.
- Work collaboratively with internal teams to resolve customer concerns.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer knowledge and ability to handle multiple systems.
- Ability to work in a fast-paced environment.
- Flexible to work in rotational shifts if required.
Preferred Qualifications
- Pevious experience in customer service or support roles is an advantage.
- Freshers with strong communication skills are also encouraged to apply.
What We Offer
- Competitive salary package
- Career growth opportunities
- Professional and supportive work environment
- Training and skill development
Contact - Shreya-9987502996/ [Confidential Information]
This job is provided by Shine.com
