Customer Experience

About Us:

OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders. The core team has proven their vision and executive prowess in CoCubes a complete assessment solution for students and institutes, which was acquired by Aon. They are now building the squad to enable FinTech revolution of the future.

Must Have's

• 02 years of experience working directly with customers (in payroll, HR Tech, or SaaS companies).
• Basic understanding of payroll processes, compliance, and operations.
• Ability to manage customer issues and keep them satisfied.

Your Day

• Be the main point of contact for clients and build long-term relationships.
• Help new clients with onboarding, training, and support.
• Handle payroll and compliance-related tasks accurately.
• Keep track of client accounts to spot risks or new opportunities.
• Work with product and technical teams to solve client questions.
• Share client feedback to improve products and services.
• Prepare and share reports on client performance and satisfaction.

Please note that you will hear from us regarding your application status within 7 days.