Customer Experience Manager I

GreyOrange

Gurugram

1-4 Years

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Posted a month ago
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Job Description

Customer Communication & Escalation Handling

Ensure clear, consistent, and effective messaging across all customer touchpoints.
Manage and resolve customer escalations promptly to maintain positive experience.

Stakeholder Engagement

Lead discussions with sales, solutions, product, and support teams.
Align customer experience strategies with business needs.

Data Analytics & Dashboard Monitoring

Apply basic SQL skills to analyze customer data.
Use analytics tools like Grafana and Power BI to extract insights.
Monitor key metrics to support data-driven decisions in logistics and warehouse automation.

Customer Success Initiatives

Develop initiatives to improve CSAT, NPS, on-time AMC renewals, and other metrics.
Drive customer satisfaction, loyalty, and identify process improvement opportunities.

Advocacy Program Management

Manage customer advocacy programs for testimonials, case studies, and referrals.

Performance Metrics & Reporting

Define KPIs for customer experience and report on metrics to track improvement areas.

More Info

Job Type:

Permanent Job

Industry:

Software

Role:

Customer Service /Tech Support

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

GreyOrange

GreyOrange provides retailers, warehouse operators and third-party logistics providers (3PLs) around the world with automated robotic fulfillment and inventory optimization solutions. We help our customers increase productivity, mitigate labor challenges and reduce risk all while enabling better experiences for their customers and employees.

Job ID: 130438283

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