About the role
Are you passionate about creating exceptional customer experiences Do you thrive on solving problems and guiding others If so, we want you on our team!
As a Customer Experience Executive, you'll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.
Needless to say, there's never a dull time at slice. You'll be promised all the perks of joining a fast-paced, hyper-growth startup that aims to disrupt the payments space.
What You will do
- Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
- Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
- Dive into Problem-Solving: Love a challenge Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
- Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
- Collaborate and Innovate: Got a great idea from a customer Share feature requests and clever workarounds with the team to keep our product evolving.
- Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they're available.
- Ensure Resolution: Don't just solve problemsfollow up with customers to make sure everything's running smoothly on their end.
- Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement
What you will need
- Bring Your Experience: Have at least 2 years in a customer facing role Great! If you're a fresher with outstanding communication skills, we'd love to hear from you too.
- Versatile Support: Ready to tackle it all You'll be handling calls, chats, and emails, so flexibility is key.
- Customer-Centric Approach: We're all about our customersyou should be too.
- Tech-Savvy: Familiar with help desk software and remote support tools Even better if you know your way around CRM systems.
- Communication Pro: Strong communication and problem-solving skills are a must. We need someone who's fluent in both English and Hindi.
- Juggle Like a Pro: You'll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.
