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HDFC

Customer Experience Executive

3-8 Years
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Job Description

Handling instructions from customers within stipulated TAT and help them migrate to digital platforms. Ensure all queries are handled carefully.

Actively participate in Branch operations and sales equally to ensure Branch sales target are met.

Cross selling & Up-selling of banking and third party products at Welcome desk to help with lead generation to the branch.

Managing assigned portfolio of min 50 customer while ensuring growth in revenue.

Database Calling to customers per day while ensuring maximum knowledge sharing and understanding/recording the grievances with goal of providing solution.

Ensuring compliance of Banking norms for all day-to-day activities and transaction as per the bank laid process.

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Indian

About Company

HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.
On April 4, 2022 the merger of India€™s largest Housing Finance Company, HDFC Limited and the largest private sector bank in India, HDFC Bank was announced. HDFC Ltd, over the last 45 years has developed one of the best product offerings, making it a leader in the housing finance business. HDFC Bank enables seamless delivery of home loans as a part of its wide product suite catering to urban, semi urban and rural India.
As of March 31st, 2023, HDFC Bank€™s extensive network comprised of 7,821 branches and 19,727 ATMs / Cash Deposit & Withdrawal Machines (CDMs) across 3,811 cities / towns. HDFC Ltd.€™s distribution network comprising 737 outlets, which include 214 offices of HDFC Sales Private Limited stands amalgamated into the Bank€™s network. The Bank€™s international presence includes branches in 4 countries and 3 representative offices in Dubai, London and Singapore offering Home Loan products to Non-Resident Indians and Persons of Indian Origin

Job ID: 108498027

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