Title: Customer Experience Executive - eCommerce (Office-based, NSP Delhi)
Company: Weldots
Location: Netaji Subhash Place, Delhi - On-site
Salary: ₹15,000 – ₹25,000/month + up to ₹5,000/month in performance bonuses (adjust)
This isn't a call center job.
Weldots runs 4 eCommerce brands — Weldots, Auriglo, Bugario, and NeonDecors — and has served over 10 lakh customers since 2020. Our customer experience team sits at the center of operations, not in a corner.
Every order you confirm is revenue saved. Every cart you recover is revenue earned. Every issue you resolve is a customer who comes back. You'll see the impact of your work in daily numbers, not in a quarterly review.
If you want a job where you grow fast, learn eCommerce operations from the inside, and move into team lead or ops roles within a year — keep reading.
Your Day-to-Day
Orders & Revenue
- Call customers to confirm orders, verify addresses, and coordinate deliveries — directly reducing failed deliveries
- Recover abandoned carts through outbound calls — this is where you make a measurable difference
- Handle inbound calls on order status, delivery updates, and returns
Problem Solving
- Own customer issues end-to-end — follow up until resolved, don't just log and forget
- Coordinate with warehouse, logistics, and operations teams to fix problems at the source
- Spot patterns — if a pin code keeps failing or a product keeps getting returned, flag it. We act on these insights.
Systems & Data
- Log every call outcome and customer detail accurately in our CRM
- You'll use tools like Shiprocket, internal dashboards, and spreadsheets daily
What We Need
Must-Have
- 12th pass minimum (Graduates preferred)
- 0–2 years in customer support, telecalling, or any customer-facing role — freshers with strong communication are welcome
- Fluent Hindi + conversational English
- Comfortable using a computer, CRM tools, and basic spreadsheets
- Available to work from our NSP, Delhi office (Mon–Sat)
Preferred
- Previous experience in eCommerce or D2C — order confirmation calls, delivery coordination, cart recovery
- Familiarity with Shiprocket, Freshdesk, or similar tools
- Someone who stays organized when handling multiple follow-ups in a day
What You Get
- ₹5,000/month in performance bonuses for hitting cart recovery and confirmation targets (adjust number)
- Clear growth path — top performers have moved into Team Lead and Operations roles within 6–12 months. This is not a dead-end position.
- eCommerce exposure — you'll understand order management, logistics, and customer ops. This experience compounds.
- Comfortable office at Netaji Subhash Place with a small, collaborative team
- Paid leaves + festival bonuses + standard benefits
