Experience : 1 - 3 years
About The Opportunity
The Customer Experience Associate will support customer interactions across in-store, email, chat, and WhatsApp. This role is focused on providing timely responses, assisting in sales conversations, and supporting the Lead in executing campaigns and reporting.
Role & Responsibilities
- Respond to customer service queries via email, chat, and WhatsApp under guidance of the Lead.
- Support store-level interactions, providing a warm, consultative presence.
- Assist in consultative product recommendations using catalog and product templates.
- Escalate high-value queries or VIP customers to the Lead or store managers.
- Maintain data integrity in WATI and assist with tagging, routing, and reporting.
- Participate in broadcasts and campaign-related customer engagement.
- Learn progressively about catalog handling, draft orders, and invoicing (training provided).
Skills & Qualifications
Must-Have
- Background in hospitality, marketing, sales, or customer service is essential.
- Polite, patient, and customer-first approach.
- Strong interpersonal communication skills with attention to tone.
- Ability to balance frontline interactions and digital service tasks.
- Background in customer service (email/chat) or marketing preferred.
- Willingness to learn WATI and WhatsApp-based concierge workflows.
Skills: customer service,reporting,customer,customer experience,whatsapp,chat
