Job Description
Join Our Team as a Customer Experience and Sales Support Team Leader:
Are you a people-first leader with a strong customer mindset and a sharp eye for results At
GameNation, we're looking for a Customer Experience and Sales Support Team Lead who can
balance operational excellence with hands-on customer engagement. In this role, you'll lead
high-performing teams, ensure exceptional customer experiences, and drive revenue-supporting
interactionsall while staying closely connected to our gaming community.
You'll be responsible for managing day-to-day support operations, guiding sales support activities,
coaching team members, and continuously improving processes across the entire customer journey.
Your Mission is to be:
Roles & Responsibilities
Lead & Manage Teams
Oversee customer support and sales support teams, driving performance, accountability, and
collaboration while maintaining service quality and team morale.
Customer Escalation & Experience
Handle complex escalations and directly engage with customers when needed to ensure
timely resolution and a positive end-to-end experience.
Sales Support & Conversions
Guide the team in lead handling, follow-ups, and outbound engagement to improve
conversions while keeping a customer-first approach.
Process & Performance Optimization
Improve workflows, turnaround time, and efficiency by identifying gaps and implementing
data-driven process improvements.
Monitoring & Reporting
Track KPIs, customer trends, and CRM data, and share actionable insights and performance
reports with management.
Training & Team Development
Coach, train, and mentor team members to strengthen communication, product knowledge,
and customer handling skills.
You're probably a match if you have:
Required Qualifications
Experience
3+ years in customer or sales support, including at least 1 year in a leadership role managing
teams and operations.
Leadership & Communication
Strong interpersonal and leadership skills with the ability to motivate teams and handle
escalations confidently.
Customer-Centric Mindset
A balanced approach combining empathy, problem-solving, and business understanding.
Language & Tech Skills
Fluency in English and Hindi, with hands-on experience in CRM tools and MS Office.
