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Customer Data Quality Manager
Role summary:
This role leads customer data operations for athenahealth with responsibility for data quality, data research, and the coordination of CRM data management activities across teams. Based inChennai, India, this is anin-personrole designed to support business priorities through structured execution, cross-functional partnership, and operational consistency. The position focuses on improving the reliability, usability, and governance of customer data to support Customer Success, Marketing, and Sales initiatives. This person will report to theDirector, Data Operations.
Team summary:
The Customer Data Quality Team is responsible for end-to-end CRM data management, including data quality, data research, and the operational processes that support accurate and dependable customer information. The team works across Salesforce, CRM fusion tools, and marketing automation tools to maintain data integrity and enable effective business decision-making.
Essential Job Responsibilities:
- Leadcustomer data operations activities to support data quality, data research, and CRM data management across business functions.
- Manageand develop a team responsible for maintaining accurate, complete, and usable customer data.Coordinatewith stakeholders across Customer Success, Marketing, Sales, and Data Operations to align priorities and address data needs.
- Overseeproject delivery for customer data initiatives, including planning, execution, tracking, and issue resolution.Establishoperating processes and controls that support consistent data quality and scalable team performance.
- Monitorkey data quality metrics, identify trends, and drive actions to reduce recurring data issues.Partnerwith technical and business teams to support Salesforce, CRM fusion tools, and marketing automation tools used in customer data workflows.
- Coachteam members on service quality, workflow execution, and continuous improvement practices.
- ApplyAI tools and AI-assisted workflows where appropriate to streamline data analysis, summarize information, and improve productivity while reviewing outputs for accuracy and business relevance.Supportchange management efforts for new processes, tools, and operating models related to customer data operations.
Additional Job Responsibilities:
- Contributeto documentation of team procedures, operational standards, and data handling guidelines.
- Participatein hiring, onboarding, and team capability-building activities as the function grows.
- Assistin identifying opportunities to improve automation and reduce manual effort in data operations.
- Supportaudits, governance checks, and periodic reviews of customer data processes.
- Collaborateon cross-functional initiatives that affect CRM data flow or reporting quality.
- Provideinput on team capacity planning and work allocation.
- Escalaterisks, dependencies, and process gaps in a timely manner to leadership.
- Takepart in special projects related to customer data operations as assigned.
Expected Education & Experience:
- Bachelor's degreein Business, Information Systems, Operations, or a related field equivalent experience may be considered.
- 15 + years of experiencein customer data operations, CRM operations, data management, or a related function.
- Experienceleading people, including coaching, performance support team development, stakeholder management across business and technical groups.
- Experiencein project management, including planning, tracking, coordination, and delivery of multiple workstreams.Working knowledgeofSalesforce, CRM fusion tools, and marketing automation tools.
- Experiencemanaging data quality processes, issue resolution, and operational controls.Abilityto communicate clearly with both technical and non-technical audiences.
- Demonstrated abilityto work in a structured, in-person operating environment and support cross-functional delivery.
