Customer Care Support Intern - WFO

Company: BrightCHAMPS

Location: Work From Office (HSR Layout, Bangalore)

Internship Duration: 3 Months / 6 Months

Stipend: ₹15,000 per month

Working Days: 6 Days a Week (Saturday & Sunday working with rotational week off)

About Us

At BrightCHAMPS, we're committed to bridge the gap between traditional education and the skills kids need to thrive in a fast-changing world.

Trusted by parents and students across 30+ countries, we deliver world-class learning experiences in technology, STEM, AI, financial literacy, communication, and more. With over 200,000 classes scheduled every month, we're creating a global movement to equip children with the tools they need to lead successful, fulfilling lives with expert-designed courses tailored to each child's age and grade.

But we're not stopping there. Through interactive one-on-one sessions with passionate educators, partnership with Harvard Business Publishing Education to get access to their learning resources, and a commitment to making quality education accessible for all, we're nurturing tomorrow's entrepreneurs, innovators, and leaders.

Our journey has just begun, but our vision is crystal clear; to become the most trusted learning platform in the world, ensuring no child is held back by a lack of opportunity.

To achieve this vision, we're looking for a talented Motion & Graphic Designer to bring our stories to life through compelling visuals and animations. Your designs will play a key role in showcasing how BrightCHAMPS empowers young minds, making learning exciting and accessible. If you're passionate about visual storytelling and want to create an impact, we'd love to have you on board!

Roles & Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints effectively.
• Provide accurate information regarding classes, schedules, and services.
• Maintain proper call records and update CRM systems regularly.
• Coordinate with internal teams to ensure quick issue resolution.
• Deliver a positive customer experience through clear communication and empathy.
• Follow communication scripts, quality standards, and operational guidelines.

Requirements

• Excellent verbal communication skills in English and Hindi (additional languages are a plus).
• Strong listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Basic knowledge of MS Office and CRM tools is preferred.
• Willingness to work on weekends with rotational week offs.
• Immediate joiners preferred.

Eligibility

• Graduate / Undergraduate students can apply.
• Freshers with strong communication skills are welcome.

What You'll Gain

• Hands-on experience in customer support and operations.
• Exposure to a fast-growing EdTech environment.
• Opportunity to develop communication and problem-solving skills.
• Certificate of Internship upon successful completion.
• Potential full-time opportunities based on performance.