Customer Care Senior Analyst

NTT DATA Global Delivery Services Limited

Chennai

5-10 Years

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Posted 20 hours ago
Over 100 applicants

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Job Description

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
SME in Denial Management
Provide trend analysis of issues with their appropriate solutions to the respective supervisor.
Review remittance and action the claim for solution towards payment.
Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
Adhere to SOP guidelines within established productivity standards.
Report changes identified on payer adjudication guidelines.
Knowledge on appeals management.
Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
Ensure complete adherence to TAT and SLA's as defined by the customer
Maintaining patient confidentiality.

Required Skills for this role include:

5+ years of experience working on Revenue Cycle Management regarding medical billing.
Expertise on Revenue cycle management and End to End resolution guidelines.
Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.
Ability to work regularly from office scheduled shifts from Monday-Friday 5:30 pm to 3:30 pm IST.

More Info

Job Type:

Permanent Job

Industry:

IT Management, Consulting

Role:

Other Customer Service /Call Center

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

NTT DATA Global Delivery Services Limited

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job ID: 107045189

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