Customer Care Representative

We are looking for a proactive and empathetic Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for customers, providing high-quality service and support to ensure a positive client experience.

Responsibilities:

• Provide prompt, professional, and friendly support to customers via phone, email, and chat.

• Understand and address customer inquiries, concerns, and complaints clearly and effectively.

• Maintain a high standard of spoken, written, and comprehension of English at all times.

• Build strong relationships with customers to ensure satisfaction, retention, and loyalty.

• Document all customer interactions accurately in CRM, Zoho Desk, Adobe, Shopify, Google Suite, and other internal systems.

• Identify opportunities to improve customer experience and escalate issues when necessary.

• Collaborate with internal teams (sales, operations, logistics) to resolve customer issues quickly.

• Educate customers on product usage, policies, and services in clear, understandable English.

• Assist with order processing, returns, refunds, and account management as needed.

• Continuously learn about products, services, and company processes to provide accurate guidance.

Requirements:

• Excellent spoken, written, and comprehension of English skills (mandatory).

• +3 years of experience in customer care

• Proficiency in CRM, Adobe, Shopify, Zoho Desk, Google Suite, and other internal systems.

• Strong problem-solving and interpersonal skills.

• Ability to multitask and handle high volumes of customer interactions.

• Experience in customer support, success, or care preferred.

• Comfortable working in a fast-paced, dynamic environment

Benefits:

• Competitive compensation
• 2 Family Days per year & 15 day PTO´s
• Remote work / Work from home - Monday to Friday
• Opportunities for professional growth and training.
• A supportive, people-first team culture.