Customer Care Representative

Customer Care Representative

A Fortune 200 company building its Global Capability Centre (GCC) in India, standing up a dedicated customer care desk for its internal and external stakeholders

Location: Remote (India)

About the Company

The GCC has partnered with Flexiple to hire a Customer Care Representative who can deliver consistent, high-quality support as the desk scales. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Care Representative, you will handle inbound queries with accuracy and care, following the standards a Fortune 200 brand expects.

Key Responsibilities

Customer Interaction

• Handle inbound queries across phone, email, and chat with accuracy and empathy
• Resolve routine issues at first contact and escalate complex ones with full context
• Follow scripts and compliance guidelines precisely where required

Records & Quality

• Log every interaction accurately in the CRM or care platform
• Meet quality and adherence targets set by the care team lead
• Flag recurring issues so they get fixed upstream, not repeatedly patched

Ideal Candidate Profile

• 1 to 4 years in a customer care, support, or service role
• Patient, clear communicator who stays calm under repetitive or difficult queries
• Comfortable following defined processes precisely, especially where compliance matters
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• Experience in a regulated or compliance-sensitive support environment
• Familiarity with a CRM or ticketing platform

What We Offer

• A care desk backed by the process rigour of a Fortune 200 organisation
• Remote-friendly, pan-India hiring with long-term placement
• Freshers welcome — full training on tools and process provided

Hiring Process

HR Screening → Assignment → Manager Round → Culture Fit

This posting fills one seat now, with your application retained for the next care hire.