Customer Care Representative

0-5 Years

3 - 10 LPA

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Job Description

A Customer Care Representative is responsible for providing assistance and support to customers.
This involves handling inquiries, resolving issues, and ensuring customer satisfaction via various channels such as phone, email, or social media.
The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams.
A key part of the job is maintaining a positive and professional demeanor while addressing customer needs.
The position requires strong problem-solving skills, empathy, and the ability to work under pressure.