Customer Care Executives

Job Role - Customer Care Executive

Location: Howrah, West Bengal (On-site)

Company: Matri A Shark Tank India Featured Brand in Female Wellness

Matri is on a mission to revolutionize female wellness. Featured on Shark Tank India, we are building a brand that breaks taboos and brings comfort to women across the country with our innovative solution Matri A Menstrual Pain Reliever Device. She will be a passionate and dynamic person who will join our core team and help us scale nationwide.

Her Role & Responsibilities

Customer Support & Engagement

Customer Support

Build strong relationships with existing customers

Create strategies for customer engagement (e.g., a community of women celebrating painless periods)

Outreach with potential distributors or Resellers

Design and execute B2B sales plans

Daily Operations Handle

Support departments in managing documentation

Organize team activities to maintain a positive office culture

Assist in building and uniting a strong team

Team Leading Capability

Requirements / Qualification

Experienced candidates are preferable in related field

Graduate in any field ( strong communication, organizational, and people-management skills Preferable

Fluency in English & Hindi

Approachable, cheerful personality with strong communication skills

Team handling ability and good presence of mind

Creative mindset with attention to detail

Ability to work in a fast-paced startup environment

Effective communication and coordination skills

Proficiency in workflow management and process improvements

What We Offer

Opportunity to be part of the core team of a Shark Tank Indiafeatured startup

Creative freedom to bring fresh ideas

Career growth as the company expands nationwide

How to Apply:

Send your CV to [Confidential Information]

Subject line: Customer Care Executive