Job Description
Company: Unbloc
Location: Gurugram
Experience: 1–3 Years
Salary: Up to 15000 - 20,000 per month
Employment Type: Full-Time
Industry: Healthcare / HealthTech
About Unbloc
Unbloc is a growing healthcare platform focused on making healthcare services more accessible, convenient and patient-centric through technology and seamless coordination.
Key Responsibilities
• Handle inbound and outbound calls with patients, doctors and customers.
• Assist customers with queries, appointments, registrations and service-related information.
• Conduct regular follow-up calls and ensure timely resolution of queries.
• Coordinate with doctors, clinics and internal teams for smooth service delivery.
• Maintain accurate calling records and customer information in CRM or Excel.
• Handle customer complaints professionally and ensure customer satisfaction.
• Support customer onboarding and engagement activities.
• Meet daily calling and follow-up targets.
Required Skills & Qualifications
• 1–3 years of experience in customer care, telecalling or customer support.
• Good communication skills in *Hindi and English*.
• Strong interpersonal skills and professional telephone etiquette.
• Basic knowledge of MS Excel and CRM tools.
• Ability to handle customer queries patiently and independently.
• Prior experience in healthcare, hospitals or clinics will be an added advantage.
Who We're Looking For
A confident, polite and customer-focused professional with strong communication skills, a positive attitude and the ability to manage customer interactions efficiently.
More Info
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