Customer care executive (payments/fintech domain)

impronics technologies

Fresher

Not Disclosed

Gurugram, Gurugram, India

Posted 23 hours ago
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Job Description

Location: Gurgaon

Job Type: Full-time

Experience Required: 0-2 year

Industry: Financial Services / Fintech / Payments

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
Escalate unresolved queries to the appropriate departments and ensure follow-through
Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
Collaborate with the technical and operations teams to address recurring issues and improve customer experience
Provide feedback to the product team based on customer pain points
Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

Required Skills And Qualifications

Minimum 6 month of customer support experience in the payments or fintech industry
Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
Excellent verbal and written communication skills in English (regional language proficiency is a plus)
Good problem-solving skills and attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Familiarity with customer support tools or similar CRMs
Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

Preferred Qualifications

Bachelor's degree in Business Administration, Finance, Commerce, or a related field
Experience in a startup or high-growth fintech environment is a plus