Customer Care Executive (UK Shift)

Key Responsibilities

• Handle inbound customer inquiries via calls, emails, and chats with professionalism and efficiency.
• Resolve customer issues by clarifying concerns, researching solutions, and implementing timely resolutions.
• Maintain accurate records in the call center database through diligent data entry and updates.
• Collaborate with internal teams to escalate unresolved issues and ensure seamless service delivery.
• Proactively update job knowledge through training and stay informed about process changes.
• Ensure operational continuity by monitoring equipment and reporting technical malfunctions.

Skills & Qualifications

• Expertise in verbal and written English communication (neutral accent, grammar, and tone).
• Proficiency in multitasking across calls, emails, chats, and CRM systems.
• Strong problem-solving skills with a focus on ethical and customer-centric solutions.
• Ability to work independently with minimal supervision while contributing to team goals.
• Technical skills: data entry, CRM tools, and basic troubleshooting.
• Soft skills: Customer focus | Interpersonal savvy | Active listening
• Relationship-building | Patience | Resilience