We are hiring Customer Care Executive (Voice Process) for a leading BPO company that delivers high-quality customer support services across industries. If you are passionate about communication, problem-solving, and providing excellent service, this is the right opportunity to grow your career in a dynamic, fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Engage with clients to understand their needs and provide effective resolutions.
- Maintain strong customer relationships by delivering excellent service.
- Ensure adherence to communication protocols and service standards.
- Meet individual and team performance targets consistently.
Qualifications:
- Minimum: Graduate in any discipline.
- At least 1 year of on-paper BPO experience is mandatory.
Skills Required:
- Excellent verbal communication skills in English (fluency is a must).
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- Customer-first mindset with strong interpersonal skills.
- Capability to thrive in a fast-paced, target-driven environment.
Work Schedule:
- Shift Timings:
- Day Shift for Girls.
- Rotational Shifts for Boys.
- Work Days: 5 days per week.
- Weekly Offs: 2 rotational offs.
- Competitive compensation package with performance-based incentives.
- Opportunity to work with a leading BPO company and global clients.
- Professional growth and learning opportunities in a supportive work culture.
- Exposure to diverse industries and customer support operations.
