Customer Care Executive

Role Overview
Silverfied is looking for a Customer Care Executive to handle customer queries and complaints across phone, email, and chat,
ensuring a positive and professional experience for every customer.

Key Responsibilities
1) Handling incoming customer queries through phone, email, chat, or other communication channels
2) Providing accurate, timely, and professional responses to customer inquiries
3) Maintaining a positive, empathetic, and professional attitude toward customers at all times
4) Resolving customer complaints efficiently by coordinating with internal departments where necessary
5) Following up on customer interactions to ensure their issues have been resolved satisfactorily
6) Recording and maintaining detailed logs of all customer interactions and transactions
7) Identifying customer needs and suggesting appropriate products or services
8) Maintaining up-to-date knowledge of company products, services, and policies
9) Meeting or exceeding performance targets and customer satisfaction goals
10) Providing feedback to management on recurring issues and customer concerns for continuous improvement

Requirements
Good communication skills (verbal and written)
Basic computer/CRM proficiency
Patience, empathy, and a customer-first attitude
Prior customer service experience preferred
Willingness to work in shifts, if required