Roles & Responsibilities
- Handle inbound and outbound customer interactions via voice and blended channels.
- Provide timely and accurate support to customers while maintaining service quality.
- Resolve customer queries and complaints effectively and efficiently.
- Maintain records of customer interactions and update relevant databases.
- Adhere to company policies, service standards, and SLA guidelines.
Experience & Qualification
- Freshers or experienced candidates can apply.
- Excellent verbal communication skills required.
- Immediate joiners preferred.
