- Handle customer queries through calls, chats, and emails for theprocess.
- Ensure customer satisfaction by resolving issues efficiently and professionally.
- Manage order-related concerns like delivery delays, refunds, and replacements.
- Maintain accurate call logs and case updates while adhering to quality and productivity standards.
- Collaborate with internal teams to ensure smooth communication and issue resolution.
Eligibility Criteria
- Excellent communication skills in English Hindi (spoken and written).
- Education: Undergraduate / Graduate (any stream).
- Experience: Freshers and experienced candidates can apply.
- Must have a laptop/desktop with minimum 8GB RAM and Windows 10 .
- Wi-Fi connection is mandatory.
- Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
- 6 days working , 1 rotational week off.
- On-the-job training provided (certification required post-training).
Interview Process
- HR Evaluation
- L1 Operations Evaluation
- L2 Operations Round
- Ambition Test
- Client Evaluation
Salary: 17,000 20,000 CTC per month
Employment Type: Full-time
Work Mode: Permanent Work From Home (WFH)
This job is provided by Shine.com
