Customer Care Executive

Sangam Point is a trusted service provider specializing in RO water purification, installation, repair, and Annual Maintenance Contracts (AMC), based in Gomti Nagar, Lucknow. Committed to ensuring access to safe, clean water for households and businesses, the company focuses on reliable, affordable, and timely services. Since its founding, Sangam Point has become a well-recognized leader in the domestic and commercial water purification service industry. With a mission to prioritize customer satisfaction and a vision of providing quality water solutions across India, Sangam Point upholds ethics, innovation, and cutting-edge technology in its operations.

This is a full-time, on-site Customer Care Executive role based in Lucknow. The primary responsibilities include providing exceptional customer service, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. The role also involves receiving and processing customer requests related to water purification services such as RO installation, repair, and maintenance. Candidates will be expected to maintain clear communication with clients and collaborate with internal teams to enhance customer experiences.

• Strong Customer Support, Customer Service, and Customer Satisfaction skills
• Excellent Communication skills, with the ability to listen actively and respond effectively
• Basic knowledge of Sales and customer interaction techniques
• Empathy, problem-solving abilities, and the capacity to remain patient with clients
• Proficiency in using customer relationship management (CRM) software is an advantage
• Bachelor's degree or equivalent professional experience in a related field
• Experience in the water purification industry is a plus
• Ability to work collaboratively with team members in an on-site setting