Customer Care Executive

Job Title- Customer Care Executive

Location- NSP, Delhi

Work mode- on-site

Experience- 1-2 years

Role Summary

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.

Key Responsibilities

Handle incoming calls, emails, chats, and social media queries from customers.

Provide accurate product/service information and resolve customer concerns promptly.

Maintain records of customer interactions and update CRM systems.

Coordinate with internal teams to resolve escalated issues.

Follow up with customers to ensure their concerns are resolved.

Suggest process improvements to enhance customer experience.

Requirements

12 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.

Excellent verbal and written communication skills in English and Hindi

Strong problem-solving and interpersonal skills.

Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

Prior experience in call center/BPO/e-commerce.

Knowledge of order management, returns, and refunds process.

Ability to remain calm and professional under pressure.

Note:

1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.

2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.