Description
We are seeking enthusiastic and dedicated Customer Care Executives to join our team. This role is ideal for freshers/entry-level candidates who are looking to start their career in customer service. As a Customer Care Executive, you will be the first point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring a positive customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Resolve customer complaints and issues in a timely and efficient manner.
- Provide accurate information about products and services to customers.
- Maintain customer records and documentation in the CRM system.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Achieve individual and team performance goals.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in using computer systems and customer service software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong interpersonal skills with a customer-centric approach.
- Basic knowledge of product and service offerings is a plus.
- Willingness to work flexible hours, including weekends and holidays.
