Description
We are seeking a dedicated and enthusiastic Customer Care Executive to join our team in India. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. The Customer Care Executive will be responsible for providing exceptional support to our customers, ensuring their inquiries and issues are resolved efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues effectively and efficiently.
- Document customer interactions and feedback in the CRM system.
- Collaborate with other departments to improve customer service processes.
- Maintain a positive and professional attitude while handling customer calls.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving abilities and customer service orientation.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
- Willingness to work flexible hours, including weekends and holidays.
