Customer Care & Business Development Executive
Location: Maharashtra Region (M1)
Department: Customer Care
Experience: 12 years in sales, customer care, or business development (preferably in pharma Tooling or industrial equipment).
Key Responsibilities:
Customer Care & Relationship Management
- Act as the primary point of contact for clients in the Maharashtra region.
- Address customer queries promptly and ensure high satisfaction levels.
Business Development
- Identify and generate new business opportunities.
- Develop strategies to increase market share in the M1 region.
Lead Generation & Enquiry Management
- Proactively generate new enquiries through calls, emails, and field visits.
- Maintain and update the client database for effective follow-up.
Sales Growth
- Drive growth in the Maharashtra region by onboarding new clients.
- Achieve monthly and quarterly sales targets.
Payment Follow-Up
- Monitor pending payments and follow up with clients regularly.
- Conduct personal visits if required to ensure timely collections.
Reporting & Coordination
- Prepare weekly and monthly reports on enquiries, sales, and collections.
- Coordinate with internal teams for order processing and after-sales support.
Skills & Qualifications:
- Strong communication and negotiation skills.
- Ability to build and maintain client relationships.
- Knowledge of Tooling industry preferred.
- Willingness to travel extensively within Maharashtra (field work is mandatory).
