Customer Care Executive

Role Responsibilities:

• Handle customer inquiries across various communication channels.
• Resolve customer issues or escalate them to appropriate teams.
• Maintain up-to-date knowledge of products and services.
• Foster customer loyalty through exceptional service delivery.

Key Deliverables:

• Achieve target response times for customer inquiries.
• Meet and exceed customer satisfaction KPIs.
• Efficiently manage a blended workload of voice, chat, and email.
• Ensure consistent and accurate product information is provided to customers.