Customer Care Executive

Job Role - Customer Care Executive

Job Location - Visnagar - 384315, Gujarat

Type - Permanent

On- Site Compulsory (No Work from Home Allowed)

MY ARMOR (MYARMOR Wellness Pvt. Ltd.)is a fast-growing D2C wellness brand based in Visnagar, Gujarat. trusted by 2 Lakh+ customers across India. We design and sell everyday comfort products orthopedic pillows, maternity support, baby care essentials, and home care solutions available on our website myarmor.in and across Amazon, Flipkart and more. We're a close-knit, customer-first team where every person has real ownership of their work. As we scale rapidly, we're looking for a dedicatedCustomer Care Executiveto be the voice of our brand and ensure every customer has an experience worth talking about.

About the Role

We are looking for a smart, energetic Customer Care Executive to manage customer support, feedback collection, order tracking, and day-to-day operations for our growing e-commerce brand. This is a hands-on, full-day role ideal for someone who loves talking to customers and staying organised.

Key Responsibilities

Handle customer queries via WhatsApp, email, phone & chat

Resolve order, payment, return & refund issues promptly

Make outbound calls to collect post-delivery customer feedback

Track and monitor daily order status & coordinate with logistics team

Process returns, exchanges, and refunds end-to-end

Respond to reviews and comments on social media & marketplaces

Prepare weekly customer feedback and CSAT reports

Update CRM with customer interactions, ticket notes & resolutions

Assist with basic data entry, admin tasks & internal coordination

Support WhatsApp broadcast campaigns & post-purchase follow-ups

Qualifications

Graduation in any stream (mandatory)

MBA / BBA preferred but not required

13 years of experience in customer service or e-commerce support

Freshers with strong communication skills may also apply

Skills Required

Excellent communication in Hindi & English (spoken + written)

Hands-on with MS Excel / Google Sheets

Basic Knowledge of e-commerce platforms Shopify, Amazon, Flipkart, etc.

Organised, self-driven and able to handle high ticket volumes

Basic understanding of logistics and order management

What You Get

Competitive salary based on experience

Performance-based bonus

Fast-growing brand with real growth opportunities

Hands-on exposure to full e-commerce operations

Supportive team and direct access to leadership

Kindly Note - Job Requires to commute to Visnagar office on Regular Basis, so candidate who is not able to commute to location, Please do not apply

Ready to be the voice of MY ARMORWe'd love to hear from you. Send your resume to[Confidential Information]or simply give us a call on+91 97234 99995 let's talk!