Customer Care Executive

Key Responsibilities:

- Handle inbound and outbound customer calls professionally and efficiently.

- Respond to customer queries via phone, WhatsApp, and email in a clear, friendly, and professional manner.

- Provide detailed information about Klariti Learning's courses, offerings, and enrollment process.

- Assist in generating leads through proactive communication and customer engagement.

- Follow up with potential customers to convert inquiries into enrollments.

- Maintain accurate records of customer interactions and transactions.

- Collaborate to improve customer acquisition strategies.

Requirements:

- Strong communication skills in **English** (both spoken and written).

- Ability to handle multiple communication channels, including phone and WhatsApp.

- Excellent interpersonal skills with a proactive and extroverted personality.

- Prior experience in customer support, telecalling, or sales is preferred, but not required.

- Ability to work in a fast-paced environment and manage time effectively.

- Strong problem-solving skills and customer-first mindset.

What We Offer:

- Opportunity to be part of a fast-growing edtech company.

- Collaborative and supportive work environment.

- Growth opportunities within the company.

If you're an enthusiastic communicator who loves engaging with people and has a passion for education, we'd love to hear from you! Apply now and join the Klariti Learning team.