Description
Hindi language proficiency is mandatory for this position.
We are looking for a motivated and enthusiastic Customer Care Executive to join our team. This role is ideal for candidates with 0-1 years of experience in customer service who are passionate about providing excellent support and creating positive customer experiences.
Responsibilities
- Assist customers with inquiries regarding products and services
- Handle customer complaints and provide appropriate solutions
- Maintain customer records and update information in the database
- Collaborate with other departments to ensure customer satisfaction
- Follow up with customers to ensure their issues are resolved
- Provide feedback to management on customer trends and issues
Skills and Qualifications
- Excellent communication skills in English and local languages
- Strong problem-solving abilities
- Proficiency in using customer support software and CRM systems
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work in a fast-paced environment and manage multiple tasks
- Empathy and patience when dealing with customers
- Strong attention to detail and organizational skills
