As a Customer Care Executive at Cogent E Services, you will be at the forefront of our customer interactions, ensuring that every client receives top-notch service and support. Your excellent communication skills will be put to good use as you assist customers with any inquiries or issues they may have.
Key Responsibilities
- Responding promptly to customer inquiries via phone, email, or chat in a professional and friendly manner.
- Resolving customer complaints and escalating issues to the appropriate department when necessary.
- Building strong relationships with customers to ensure their satisfaction and loyalty.
- Providing accurate information about our products and services to customers.
- Assisting with order processing, returns, and exchanges.
- Monitoring customer feedback and recommending improvements to our customer service processes.
- Collaborating with other team members to ensure a seamless customer experience across all touchpoints.
If you have a passion for helping others and enjoy working in a fast-paced, dynamic environment, then we want to hear from you! Join our team at Cogent E Services and make a difference in the lives of our customers every day.
About Company: Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.
