Description
We are seeking a motivated and customer-oriented Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support, ensuring customer satisfaction, and maintaining positive relationships with clients.
Responsibilities
- Handle customer inquiries and provide appropriate solutions in a timely manner.
- Manage customer complaints and escalate issues to the relevant departments as needed.
- Maintain records of customer interactions and transactions.
- Follow up with customers to ensure their inquiries are resolved and satisfaction is achieved.
- Assist in developing customer service policies and procedures to enhance customer satisfaction.
Skills and Qualifications
- 1-3 years of experience in customer service or related field.
- Proficient in using customer service software and CRM tools.
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving and conflict-resolution skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
