Customer Care Executive
- Posted 23 days ago
- Over 100 applicants have applied
Job Description
Key Deliverables:
- Handle inbound and outbound voice and non-voice processes (email/chat).
- Ensure high customer satisfaction through effective communication.
- Adhere to all company and contact center policies.
- Perform all assigned tasks promptly and efficiently, ensuring accuracy and timeliness.
Role Responsibilities:
- Interface with customers, clients, and vendors; escalate concerns as needed.
- Participate in training sessions to enhance job performance and customer service skills.
- Perform duties as assigned by management and attend scheduled shifts.
- Communicate effectively with clients and customers to resolve queries.
More Info
Job Type:
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Key Skills
About Company
IGT Solutions
Skills:
Customer Support, Communication Skills, Customer Service, Customer Satisfaction, Basic Sales abilities, CRM or customer management tools
Skills:
crm software, Data Entry, Problem Solving, Customer Service, Communication Skills, Time Management, Product Knowledge, Multitasking, Technical Support, Conflict Resolution
Skills:
crm software, Call Handling, Customer Service, Technical Support, Customer Support, Customer Care, Inbound, Outbound, Voice Process, Bpo
Skills:
Ms Office, Problem Solving, Follow-up, Communication Skills, Complaint Resolution, Customer Handling, Teamwork, Active Listening, CRM
Skills:
Customer Support, Voice Process, Blended Process, Communication Skills, Query Resolution, CRM Tools