Customer Care Executive

JOB DESCRIPTION Customer Care & Admin Executive

Location: Bengaluru (Sanjaynagar)

Role Type: Full-time, On-site

About the Role

We are looking for a Customer Care & Admin Executive who will manage all customer touchpoints

calls, WhatsApp, emails, and internal coordination. This role is critical for ensuring smooth

customer experience, quick grievance handling, and seamless support across teams. No heavy

experience required 12 years is ideal, as long as communication skills are strong and the

attitude is right.

Key Responsibilities

Customer Support & Communication

Handle incoming and outgoing calls for queries, order updates, and support.

Manage WhatsApp Business conversations with timely and clear responses.

Respond to customer emails, including complaints, product questions, returns, and replacements.

Provide accurate product information and guidance.

Grievance & Issue Resolution

Take ownership of customer grievances end-to-end delays, damages, wrong products, refunds.

Coordinate with warehouse, courier partners, and internal teams to close issues quickly.

Maintain and update a daily grievance tracker.

Ensure responses are empathetic, professional, and aligned with brand tone.

Admin & Coordination

Assist with daily coordination between operations, warehouse, and marketing.

Manage basic admin tasks data entry, logs, order tracking sheets, documentation.

Raise internal tickets or alerts for repeated quality or delivery issues.

Support in special requests, COD confirmations, and feedback logging.

Skills & Language Requirements

Strong proficiency in English spoken and written.

Ability to communicate in Hindi and/or Kannada/Tamil preferred.

Good phone etiquette and clarity of speech.

Comfortable using WhatsApp Business, email, and Google Sheets.

Patient, calm, organised, and strong at follow-ups.

Experience

02 years in customer support or admin roles.

Freshers with strong communication skills may be considered.

D2C or personal care experience is a plus but not mandatory.

What Success Looks Like

Quick issue closure and reduced escalations.

High customer satisfaction and warm brand experience.

Smooth coordination with operations and warehouse.

Accurate, timely responses across all channels.

Why This Role Matters

You will be the voice and frontline of the brand ensuring every customer interaction feels

premium, helpful, and thoughtful. At HIVADO, grooming is identity, and your role shapes how

customers experience that identity every day.