Customer Care Executive

JD

Fusion CX is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey.

1. Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
2. Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
3. Curating streamlined email and social media communication mediums for offers, updates and much more
4. Dealing with customer issues and churning out an easy-to-follow solution
5. Managing payment and delivery of customer orders
6. Helping customers choose the right product for their requirements and budget
7. Handling customer concerns and complaints in a timely manner
8. Informing customers of upcoming promotions or deals
9. Establishing a positive rapport with all clients and customers in person or via phone
10. Forming reports based on customer satisfaction statistics and helping their team to develop new skills
11. Fixing appointments based on the availability of customers and clients
12. Interacting with customers to ensure they have a desirable and shareable experience